Frequently Asked Questions

Absolutely! Check out our current menu here: https://www.territoryfoods.com/menus

Our pricing varies based on menu items. Some meals start at $10.

We offer two types of plans.

1. Subscription Ordering. This automatically places your order for the following week. The benefit of this plan, besides taking the stress out of remembering to order, is that it saves you 5% on your weekly purchase.
2. One-time Ordering. This is perfect for anyone whose schedule is more touch and go, and doesn’t want to be tied down to any sort of commitment.

Depending on where you are located, our delivery hours vary.

In our East Coast region, deliveries start as early as 10am, and continue until 10pm the day of delivery (Sunday & Wednesday).

In LA, Orange County, San Diego, deliveries start in the early afternoon and continue until 9pm the day of delivery (Sunday & Wednesday).

In Texas, deliveries start in the early afternoon and continue until 10pm the day of delivery (Sunday & Wednesday).

In San Francisco & the Bay area, deliveries start in the early afternoon and continue until 9pm the day of delivery (Sunday & Wednesday).

*Because of these possible nighttime hours, we can't always call-in, buzz in, or knock on your door. So please provide detailed delivery instructions during the checkout process. This helps us get you your food when you need it.

We deliver to the DC metro area (plus Richmond and Coastal VA), New York City, Philadelphia, the Bay Area, Dallas-Fort Worth, Houston, Southern California, a large chunk of the East Coast and NE Region, and growing!

To see our specific home delivery areas, please go to: territoryfoods.com/locations.

Our order deadline is Thursday at 11:59 PM (local time).

All changes to your subscription must be made before Thursday at 11:59 PM (local time) in order to take effect the following week. This includes customizing your menu.

To edit the quantity of meals you’re set to receive per delivery day, follow these instructions below!

• Click “Your Deliveries” in the top toolbar of your account
• Click “Manage Weekly Plan” for the order you’d like to edit
• Click "Meal Plan Options" to the left of the screen
• Scroll to the bottom of the page where you can adjust your meal quantities for Monday and/or Thursday’s packs.
• Adjust the quantity of meals for each delivery day by clicking the “+” or “-” buttons
• Be sure to save your changes

All edits must be made by our order deadline of Thursday at 11:59pm to be reflected in next week’s deliveries.

As stated in our Terms of Service, only one discount or referral code can be used per customer per order. Territory reserves the right to suspend accounts or remove Meal Credits if there is any activity that is believed to be abusive, fraudulent, or in violation of the Territory Terms of Service.

Our food is made by an incredible team of local, independent chefs who create meals in commercial kitchens and restaurants.

We have options that accommodate many dietary preferences including, Mediterranean, Low Carb, Keto Friendly, Paleo, Whole30, Plant Based, Vegan, Vegetarian, and more.

Our meals are not certified organic, however, we are Real Food Certified. Our ingredients are responsibly sourced, and local. We work hard to find proteins that are naturally raised without antibiotics, hormones, and have room to roam.

Want to learn more about where we get our ingredients from? Check out our sourcing page.

Our professional nutrition analysis team uses a commercial software program based on the Atwater system for determining energy values. We consider every aspect of our food and how the recipe is prepared. This includes factors such as the amount of salt absorbed during marinating, and water or oil lost during cooking.

Our menu is designed to provide a variety of options for our customers that changes weekly. With the addition of seasonal and A La Carte menu items, we aim to keep our menu fresh and exciting. The ultimate goal of our menu is for each week to have a balance of flavors, proteins, and dietary templates, while also balancing chef capacity. 

All our meals are good for 3 days after the delivery date. Some ingredients naturally hold up better than others, so we include suggestions on the packaging for which meals to eat earliest. For example, we suggest eating any leafy green salad first.

If you are unable to eat your meal within those 3 days, you can freeze them!

You can select up to 2 deliveries per week. Per delivery, the meal minimum is 3, with the maximum being 12. There is a potential for as little as 6 meals per week, or as many as 24 meals per week.

For first time customers, you'll be able to edit your meal quantities as you move through your first order funnel.

For subscription orders, you'll need to be logged into your account to make these updates. Once logged into your account, you'll click 'Manage Weekly Plan' at the top of your weekly menu. Select 'Meal Plan Options' on the left of your screen, and scroll to the bottom to the meal quantity per delivery. Make your changes, and select to 'Save Changes'.

For first time orders, you'll be prompted to customize your menu throughout the ordering process.

For subscription orders, you'll need to be logged into your account to customize your menu. Once logged in, select 'Customize Menu' in the top toolbar. Under each day, click to 'Customize Meals' and make your selections. On the customize meals page you can jump between dietary preferences and filters at the top of the menu. Be sure to save your selections!

For subscription orders, you'll need to be logged into your account to make these updates. Once logged into your account, you'll click 'Manage weekly Plan' at the top of your weekly menu. Select 'Meal Plan Options' on the left of your screen, and scroll down to Ingredients to Avoid. Type in or search the drop down menu , and select 'Save Changes' when complete!

Skipping a week is a great option when your schedule has variants. If you'd like to Skip a Week, scroll to the bottom of your menu timeline, and click to "Skip A Week". From there, select the weeks you’d like to skip by clicking the toggle. The toggle should turn red. Click to ‘Update’, and you’re all set! You’ll receive a confirmation email that this has been done.

Rating and reviewing your meals works in your favor. The more you rate, the more accurate we can be in recommending meals that you will like, and limiting what you don’t like.

You need to be logged into your account to review, but rating your meals is simple. Start by clicking on the menu name in your past deliveries. By giving a meal a smiley face, this makes sure you always see it when it hits the menu. By giving a meal a frowning face, this will ensure you do not receive this meal in the future unless you actively chose it.

When you refer your friends and family to Territory Foods, you get $25 in meal credits when they place their first order.

Sharing your code with a fellow food lover is easy! You can even personalize your code, plus track anyone you've referred to by going to this link: territoryfoods.com/referrals. 

Your referral code can only be used once per person, but there is no limit to how many people you can share this with.

Our meal containers are 100% compostable and can be either commercially composted or disposed of right in your waste bin.

What else goes into your waste bin - Gel from thawed ice pack

What goes into your recycling bin - Cardboard box, insulated liner, meal sleeve

**The plastic from the thawed ice packs can be recycled with grocery bags once gel gets discarded

All of the disposal details are called out on our box, ice packs and liners.

Giving back to our local communities has always been core to our mission at Territory. When people are affected by a crisis or situation, our team members jump at the first opportunity to help. Often, many in our community--from chefs to gym partners to customers--have asked us how they can join our efforts.

In response, we started TerritoryServes as a place where everyone can unite in service to others. This program brings us all together to supply vital food and healthy meals when they are needed most.

There are three ways to donate or give back. 

• Donations: You can donate Territory meals to feed frontlines workers by going to this link. For every two (2) meals donated, Territory will donate a third. Our local teams will work closely with hospitals and similar organizations to deliver Territory meals, using the most stringent safety protocols from preparation to delivery. 
• Charitable meals: We will soon be featuring “giveback” meals on our menu. By opting in to receive one of these meals, a portion of the proceeds goes to charitable foundations such as the James Beard Foundation. 
• Gifts: You can gift directly to a friend or family member in need by sending a gift card, scheduling a food delivery, or adding meals to your own delivery to share with others.

Your donation of healthy meals will go directly to the heroes on the frontlines to fuel them as they work to protect and serve our communities.

Your donation of food is not tax-deductible. The donated meals are going to locations where we can make the most significant impact. Currently, we deliver meals to frontline employees at hospitals and other essential organizations. Many of these organizations are not registered as a 501(c)3 non-profit organizations, so we cannot advise that this donation is tax-deductible. We recommend you discuss with an accountant if you have further questions around charitable tax deductions.

A receipt will be emailed to you once you have completed your donation purchase.

You will be able to select the area receiving your donation. However, you cannot specifically choose where the meals are delivered. Territory works with partners to identify and provide meals where needed. We prioritize deliveries to hospital workers and other frontline workers helping in the fight against COVID-19. For any donations above and beyond what we are able to deliver to frontline healthcare workers, we will make donations to local food banks who are in need.

You are allowed to donate as many meals as you would like!

Yes! 100% of donated meals will go directly to people in need.

Please visit www.territoryfoods.com/territoryserves to learn more.